Saturday, March 12, 2011
Bad News and Customer Service
We got some quite disturbing news this week. I will leave it at that except to say that I know myself well enough to know that I will not be at my best for a while. I am almost certain to have more bad days than good ones, until the news is encouraging. I apologize in advance if I am slow to respond to comments, erratic in posting, and miss many days of making web rounds.
Meanwhile, some thoughts swimming around in my head: Do you love your bank? Probably not. I know that I wasn't feeling too kindly toward mine. I won't mention the name, but they are one of the biggest in the country and certainly have California pretty well tied up. Specifically, I was ticked off because a business account of mine had recently been whacked with some outrageous monthly fees. I had not dealt with it—just a couple of things on my plate recently. That was my fault. But, that did not stop me from being annoyed by the exhorbitant deductions from my balance every month.
One of the many things we dealt with, while in Los Angeles Tuesday, was banking. Amazingly, this megabank doesn't have a branch in our nearby small town. When I sat down with a lady at one of those lobby desks, I was only there about an ATM card that had expired right around the time I had surgery. (Another thing that hadn't been dealt with, because it wasn't high on my priority list.) Well, lo and behold, this kind lady preceded to ask me about that account with the nasty fees and volunteered that she could switch the account so my required balance would be quite reasonable. Whoopee! No more irritating deductions. I jumped on the opportunity, of course.
It is one thing when a company takes care of a problem because we have requested said action. It just feels so much better when the company representative spots the situation and offers to solve a problem that wasn't even on your radar at that particular moment. Today, I am still feeling all warm and fuzzy about that big bank with B and A in its name—at least about the representative at that one branch.