The online journal of a photographer in southern California. As I explore my world, please join me and listen in on some of my thoughts transcribed along the way. (All images are copyrighted by Anita Jesse. All Rights Reserved. Please contact me at my website, framinglightphotography, if you wish to include a photo on your site.)
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Wednesday, March 23, 2011
Spring Brings The Local Art Show
Lately, it has been easy to forget that spring is around the corner. Days of rain, followed by days of snow that melts only to be replaced by more snow, then followed by rain. Gray has been a dominant color with the exceptional sunny days serving as welcome reminders that this won't really last forever.
I haven't had time to fret over the gloom, as I have been immersed in preparations for the Bear Valley Springs annual art show. Since I missed the event last year, I have only participated in this show once and that time I entered pieces that were conventionally matted and framed. It was basic gallery style frames, standard mats, and your typical color prints for me. This time around, I am trying new things.
For instance, I am experimenting with prints on metallic paper (finally, I might add—the paper has been around for ages now). I also am ordering one piece printed on metal. Of course, like a child, I will be waiting for the delivery truck tomorrow when I get to see my sample pack from Bay Photo. They offer so many finishes in the metal that I needed to see samples before placing my order. While I am catching up with the rest of the photography world, I will test out one print on canvas. I decided why not have fun with this show and check out what everyone else has been playing with for several years now. When this show is over, I will not only have had the fun of participating, but I will have learned a great deal.
Beyond the new print materials, I am also placing my first order for frames and mats from Frame Destination in Dallas, Texas. I have read good reviews about the company for years and thought it was time I found out for myself how good they are. A few weeks ago, I placed a small order with them and was impressed with the way they handled it. It happened that one item in my order was temporarily out of stock. They called me to inform me of the delay and I was already impressed that a real person called to let me know. Then, the item arrived, having been shipped Fed Ex 2-day, although I had not paid for the expedited shipping. Their handling of the situation gave me an idea why reviewers have given them raves for their customer service. I felt the service warranted further investigation.
You will hear some of those last minute howls of "woe is me" as the deadline nears for hanging pieces, but you know I will be having fun, as well. I remember the opening day reception as a marvelous party where I met a number of delightful people. Why should 2011 be any less a day of celebration?
Saturday, March 12, 2011
Bad News and Customer Service
We got some quite disturbing news this week. I will leave it at that except to say that I know myself well enough to know that I will not be at my best for a while. I am almost certain to have more bad days than good ones, until the news is encouraging. I apologize in advance if I am slow to respond to comments, erratic in posting, and miss many days of making web rounds.
Meanwhile, some thoughts swimming around in my head: Do you love your bank? Probably not. I know that I wasn't feeling too kindly toward mine. I won't mention the name, but they are one of the biggest in the country and certainly have California pretty well tied up. Specifically, I was ticked off because a business account of mine had recently been whacked with some outrageous monthly fees. I had not dealt with it—just a couple of things on my plate recently. That was my fault. But, that did not stop me from being annoyed by the exhorbitant deductions from my balance every month.
One of the many things we dealt with, while in Los Angeles Tuesday, was banking. Amazingly, this megabank doesn't have a branch in our nearby small town. When I sat down with a lady at one of those lobby desks, I was only there about an ATM card that had expired right around the time I had surgery. (Another thing that hadn't been dealt with, because it wasn't high on my priority list.) Well, lo and behold, this kind lady preceded to ask me about that account with the nasty fees and volunteered that she could switch the account so my required balance would be quite reasonable. Whoopee! No more irritating deductions. I jumped on the opportunity, of course.
It is one thing when a company takes care of a problem because we have requested said action. It just feels so much better when the company representative spots the situation and offers to solve a problem that wasn't even on your radar at that particular moment. Today, I am still feeling all warm and fuzzy about that big bank with B and A in its name—at least about the representative at that one branch.
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